Contact Us
Travelex Retail: New Zealand Contacts
Contact a Travelex Store in New Zealand
- Phone: 0800 666 391 to talk to a Travelex Sales Consultant at your nearest Travelex store.
- Our Store Locator can help you search for over 700 Travelex stores worldwide.
General Enquiries - Travelex Retail Customer Service
For all general enquiries on foreign currency cash or other retail products:
- Email: RetailCSC@travelex.co.nz
- Phone: 0800 666 391 (if overseas, please call +61 3 9282 0395).
Travelex Retail Customer Service Centre operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.
General Enquiries - MasterCard Cash Passport:
For all general enquiries about MasterCard Cash Passport:
- Email: CardServices@accessprepaidww.com
- Phone: 0800 450 128 (if overseas, please go to http://www.cashpassport.com/1/en/nz/Contact-us/Global-Emergency-Assistance/ for assistance)
Travelex Australasia Card Service operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.
Complaints & Disputes - Retail
If you have a complaint about any of the services provided by Travelex Retail Australia, please email full details to the Retail Customer Service Centre or telephone us:
- Email: RetailCSC@travelex.co.nz
- Phone: 0800 666 391 (if overseas, please call +61 3 9282 0395)
Complaints & Disputes - Cash Passport
If you have a complaint about the Cash Passport product, please email full details to the Travelex Australasia Card Services or telephone us:
- Email: PPC_Disputes@accessprepaidww.com
- Phone: 0800 450 128 (if overseas, please go to http://www.cashpassport.com/1/en/nz/Contact-us/Global-Emergency-Assistance/ for assistance)
Your input is greatly appreciated and we will do our best to respond to you within 5 business days.
Marketing
- Email: marketing@travelex.com.au to contact the Travelex Retail Marketing department.
Careers in Retail
For more information on current positions available and Travelex Retail’s recruitment philosophy, please click here
Travelex Business Contacts
Please go to the Travelex Business Contacts page.
