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General Enquiries - Travelex Retail Customer Service

For all general enquiries about foreign currency cash or other retail products, please contact our Travelex Retail Customer Service Centre:

We will do our best to respond to your email within one business day. Operating hours are Monday-Friday 9am-5pm (Australian Eastern Standard Time)

  • Phone: 1800 440 039 (if overseas, please call +61 2 9696 9385)

Operating hours are Monday-Friday 7am – 7pm; Saturday 7am – 5pm and Sunday 9am-5pm (Australian Eastern Standard Time)


General Enquiries - Travelex Multi-currency Cash Passport

Enquiries in respect of Cash Passport are managed by Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837). For all general enquiries about Travelex Multi-currency Cash Passport:

Operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.


Complaints & Disputes - Retail

If you have a complaint about any of the services provided by Travelex Retail Australia, please email full details to the Retail Customer Service Centre or telephone us:

  • Phone: 1800 440 039 (if overseas, please call +61 2 9696 9385)


For full details of Travelex’s dispute resolution process or for the details for who to contact if you are dissatisfied with the resolution of a complaint, please refer to the Travelex Financial Services Guide found in the Product Disclosure Documents & Terms and Conditions area.


Complaints & Disputes - Travelex Multi-currency Cash Passport

If you have a complaint about the Travelex Multi-currency Cash Passport product, please email full details or telephone:

Careers in Retail

We have positions available on a regular basis. Find out more information on current Career Opportunities and Travelex Retail’s Recruitment Philosophy in our Travelex Careers section.


Travelex Business Contacts

Find our full list of Travelex Australia business contact details in our For Business section.

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