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We're sorry our online travel money service isn't available right now.

This is as a result of a malware. Upon discovery, we immediately began an investigation and as a precautionary measure, took all our systems offline to prevent the spread of the malware further across our network.

Since then, we've been working with a team of world-renowned international cyber experts to contain it, and now we are turning our focus to a robust recovery and remediation strategy. To date, there is no evidence that any data has left the organisation.

We have been successful in restoring many of our internal capabilities necessary to support our customer services. Following on from this success, the teams have started restoring our customer-facing systems. Our focus is to bring our systems up in a controlled, secure and managed way.

Travelex's network of branches continues to provide foreign exchange services manually and a number of workarounds are provided below.

We sincerely apologise for any inconvenience caused.

You can still visit us in-store:

Our travel money stores are open 7 days a week for cash purchases. You are also able to withdraw foreign cash across our ATM network. You can find your nearest ATM or store on Google Maps, by calling 0800 666 391. Unfortunately, we cannot process new Travelex Money Card Sales, uploads or check balances at stores.

Have a Travelex Money Card?

Existing cards continue to work as normal for spending and ATM withdrawals.

You can view your balances at nz.travelexmoneycard.com

In order to top up your Travelex Money Card, you are able to Bill Pay at the following,

Paying from an ANZ bank account:

Biller: Cash Passport (if you cannot find cash passport, please contact your bank)

Particulars Field: Enter the first 6 digits of your Travelex Money Card number

Code Field: Leave Blank

Reference Field: Enter the last 10 digits of your Travelex Money Card number

Paying from an Non ANZ bank account (i.e. BNZ, Westpac, ASB):

Biller: Cash Passport (if you cannot find cash passport, please contact your bank)

Particulars Field: Leave Blank

Code Field: Enter the first 6 digits of your Travelex Money Card number

Reference Field: Enter the last 10 digits of your Travelex Money Card number

Bill Payment top-ups default currency will initially be NZ$, however you can change your default top-up currency online via My Account at nz.travelexmoneycard.com under settings. Your BPay top-up will be sent to the default currency. Please note you can only have one default top-up currency at any time.

Have a query about an existing online order?

For customers who have ordered money online, please contact Travelex Customer Services on 0800 666 391 or via social media.

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