Contact Us

Have a question about the Travelex Money Card? We're here to help

24/7 Help at Hand

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Travelex and Mastercard are available 24/7 to assist you with with any queries.
See the information below about who is best suited to assist you, as well as the international phone numbers list when you are out of the country.

Please note that, for security reasons, you must NOT include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1111 22xx xxxx 4444.



Mastercard Card Services

For assistance with the following:

  • Lost or stolen cards
  • Pin related assistance
  • Help with username and/or passwords
  • • Queries regarding transactions on your account or balance enquiries

Alternatively, you can email prepaidmgmt_cardservices@mastercard.com. In the interests of security, we will not be able to discuss certain subjects by email. Please call the 24 hour Mastercard Card Services Team instead.



Travelex Customer Service Center

For assistance with the following:

  • • General account enquiry about Travelex Money Card
  • • Online card order
  • • Expired card
  • • Card and account activations
  • • Closest ATM
  • • Guidance setting up your card account online
  • • Cashing out and/or closing card account
  • • Questions about the card and functionality in any country


Mastercard International Phone Numbers

Calling fromCall free† on
ANGUILLA1 855 664 7247
ARGENTINA0800 666 0049
AUSTRALIA01800 440 039
AUSTRIA0800 297 271
BAHRAIN800 81 203
BARBADOS1 855 664 7258
BELGIUM0800 77 855
BRAZIL (from landline)0800 892 3561
BULGARIA800 118 4471
CAYMAN ISLANDS18556647223
CHILE123 0 020 7906
CHINA (SOUTH)10 800 441 1357
COLOMBIA01800 9 157553
CROATIA800 805 905
CYPRUS800 96 573
CZECH REPUBLIC800701463
DENMARK802 50 011
DOMINICA1 855 664 7292
ESTONIA800 0111487
FINLAND0800 918 495
FRANCE0800 913 263
GERMANY0800 181 9030
GREECE00800 4413 1536
GRENADA1 855 279 5145
GUAM1 877 851 1293
HAWAIISame as USA
HONG KONG800 963 118
HUNGARY068 001 9642
ICELAND800 90 23
INDIA000 800 100 8212
INDONESIA001 803 044 11369
IRELAND1800 625 142
ISRAEL18 094 31 573
ITALY800 789 900
JAPAN00 531 780 224
LATVIA8000 3754
LITHUANIA8800 31075
LUXEMBOURG800 28 346
MALAYSIA1800 814 935
MEXICO01 800 123 3482
MONACO800 93 680
NETHERLANDS08000 225 463
NEW ZEALAND0800 447 270
NORWAY800 16 969
PANAMA800 226 6256
PERU80054915
PHILIPPINES1800 1442 0145
POLAND00800 441 2483
PORTUGAL800 880 508
PUERTO RICO1 866 845 6835
Other Countries020 3284 8395
RUSSIA81 0800 2535 2044
SAUDI ARABIA800 844 9534
SINGAPORE800 441 1434
SLOVAKIA0800-002016
SOUTH AFRICA0800 982 678
SOUTH KOREA0079 8443 4137
SPAIN900 933 410
ST KITTS & NEVIS18556647254
ST LUCIA18555917552
ST VINCENTE18555917556
SWEDEN020 791 349
SWITZERLAND0800 563 553
TAIWAN0080 104 4301
THAILAND001 800 442 286
TURKS & CAICOS18552798263
UK0800 260 0355
URUGUAY000 413 598 3768
USA/CANADA1 877 856 2471
VENEZUELA800 100 8576
Alternatively, call from anywhere in the world (including cell phone)+44 203 284 8395††

† Charges may apply if calling from a hotel or cell phone.

†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free of charge and will be subject to the network or location from where you are calling.


Travelex Money Card is an unsecured debt security issued by EML Payment Solutions Limited (“Issuer”). Travelex Money Card is not guaranteed by the Issuer or any of its related companies or any other entity.
A Product Disclosure Statement is available free of charge from Travelex.co.nz. Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the Travelex Money Card facility before making any decisions about whether to acquire or continue using the prepaid facility. You should also refer to the Terms and Conditions, Online Ordering Terms and Conditions, Online Prepaid Card Reload Terms and Conditions, and Privacy Policy.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.