Card Owner Update - Action Required
To help protect you from fraud when you shop online the Travelex Money Card will be registered for the Mastercard Identity Check Service.
The service may require you to enter a one-time SMS password sent to your mobile phone, or some personal and card information, to verify your identity.
Please ensure your mobile phone number linked to your account is up to date.
You can access your account details here. Once you are logged in go to: 'Settings' > 'Personal Settings'.
Our award winning travel money card
- Top up your card with your choice of 9 available currencies: Euros, British pounds, Australian dollars, US dollars, Canadian dollars, Singapore dollars, Japanese yen, Hong Kong dollars, New Zealand dollars 1
- Lock in your exchange rate*
- Use your card abroad – it’s widely accepted at millions of locations worldwide where Mastercard is accepted
How it works
Order your card
Order your Travelex Money card online or in your local Travelex store.Buy now
Pick up your card
Pick up your card from any of our Travelex stores.
Register your card online to manage your account with ease.Register
Spend with your card at millions of locations worldwide.
Top up your card online or in your local Travelex store.
The Travelex Money Card is now available when you arrive in Australia
- Waited too long to order the Travelex Money Card before you fly?
- Don't stress! You can now get one upon arrival at all Australian airports
- Enjoy the great benefits of the Travelex Money Card - without the need to plan
Help & FAQs
Terms and conditions for the Travelex Money Card can be found here.
To contact us about Travelex Money Card, click here for details.
What are the fees and limits?
Please click here for our fees and limits, to help you manage your budget throughout your trip. The fees and limits can change - you can find out more in the terms and conditions.
Fees and Limits Tables
There are limits that apply to the use of your Travelex Money Card. These limits are set out below but may be altered by EML from time to time pursuant to the Terms and Conditions.
Type of transaction Limit Maximum number of Cards you may hold in your name at any one time (not including the linked Additional Card provided to you at the time of purchase). One Maximum amount per load/reload NZD$25,000 or currency equivalent Maximum Bill Payment Reload amount per day NZD$25,000 Maximum you can withdraw from ATMs in any 24-hour period (some ATM operators may set their own withdrawal limits which may be lower than this limit) NZD$3,000 or currency equivalent Maximum value of point of sale (POS) transactions performed in any 24-hour period NZD $15,000 or currency equivalent Maximum balance allowed at any one time across all currencies NZD$75,000 Maximum amount you can load across all currencies during a 12-month period NZD$75,000 Minimum amount per load/reload NZD$250 or currency equivalent Maximum cash you can withdraw over the counter at a financial institution in any 24-hour period (some financial institutions may set their own withdrawal limits which may be lower than this limit). NZD$400 or equivalent
Fees and charges
In addition to the currency exchange rates, the following fees and charges apply to the Travelex Money Card. The fees and charges may be altered by EML at its discretion by providing you with at least 20 days prior notice.
Type of transaction Fee or charge Initial Card Fee and Distribution Outlet reload fee Charged at the time of purchase/Distribution Outlet reload. This fee is set and charged by the Distribution Outlet from which you purchased the Travelex Money Card. Load/reload in NZD: the greater of 1.0% of the initial load/reload amount or NZD$10.00. Load/reload in other currencies: zero.For example, for a Distribution Outlet charging a 1.0% initial load fee, if you purchase a Travelex Money Card and load NZD$800, you would be charged (NZD$800 x 1.0%=NZD$8), unless a minimum fee of NZD$10 applies. Replacement Card fee FREE Bill Payment Reload fee
This fee is set and charged by MasterCard Prepaid Management Services
1.00% Additional Card NZD$5.00 International ATM withdrawal fee (outside New Zealand) FREE* Domestic ATM withdrawal & POS transaction fee 2.95% Cash over the counter fee (where cash is obtained over the counter) FREE Monthly inactivity fee
Charged at the start of each month if you have not made any transactions in the previous 12 months
Unless your Travelex Money Card is used again, or reloaded, this fee applies each month until the Travelex Money Card is closed or the remaining balance is less than the inactivity fee
NZD$4.00 PER MONTH 24/7 Travelex Money Card Global Emergency Assistance FREE Travelex Money Card closure fee (Cash Out fee)
Charged when you close or Cash Out your Travelex Money Card. This fee is set and charged by MasterCard Prepaid Management Services
NZD$10.00 Currency to currency foreign exchange rate
This is applied when you move your funds from one currency to another currency, or when you request a Cash Out to close your Travelex Money Card and you have funds in a foreign currency
At the then applicable retail foreign exchange rate determined by us. This rate reflects MasterCard Prepaid Management Service’s cost price plus a margin determined by MasterCard Prepaid Management Services. We will notify you of the rate that will apply at the time you allocate your funds from one currency to another and this rate (inclusive of the margin) may be less favourable than the foreign exchange rate for Online reloads where you allocate funds in a foreign currency. Currency conversion fee
Applied when a purchase or ATM withdrawal is conducted in a currency either not loaded or sufficient to complete the transaction and the cost is allocated against the currency/ies used to fund the transaction
MasterCard® rate plus 4.00% of the transaction value. The MasterCard rate is the exchange rate determined by MasterCard to be their wholesale rate or the government mandated rate in effect in the day the transaction is processed by MasterCard. Bill Payment Reloads where your default currency is not NZD At the then applicable retail foreign exchange rate determined by us at the time we load the funds onto the relevant currency. Online reloads where you allocate funds in a foreign currency (i.e. a currency that is not NZ dollars) At the then applicable retail foreign exchange rate determined by us. This rate reflects MasterCard Prepaid Management Services’ cost price plus a margin determined by MasterCard Prepaid Management Services. For online reloads we will notify you of the rate that will apply at the time you book your transaction (further terms and conditions apply and will be provided to you at that time).
*Some ATM operators may charge an additional withdrawal fee
Important information about Fees & Limits for loads/reloads made online
If you load or reload your Card online at www.travelex.co.nz the fees and limits may differ from (but shall not be greater than) those contained in the Fees and Limits Table of this Product Disclosure Statement. You will be notified of any additional fees or limits which may apply when you load or reload your Card online. You may also be charged a card surcharge if you pay with a credit or debit card. Please refer to the relevant online terms and conditions available at www.travelex.co.nz for details of the applicable fees and limits.
We will tell you the applicable exchange rate before you confirm your reload transaction on travelex.co.nz. If you wish to make a purse to purse transfer to move funds already on your card to another currency, please log in to my account. If you make a purse to purse transfer, you will receive a different exchange rate to the rate you receive when you load funds directly on to your card. You will be notified of the applicable exchange rate before your confirm your purse to purse transfer and this rate may be less favourable than the rate you receive if you reload your card online at travelex.co.nz. Different exchange rates will apply to reload transactions conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information, please read the Terms and Conditions.
What do I do if my card is lost, stolen or damaged?
If your card is damaged, lost, stolen or misused, please contact Card Services immediately.
If you requested an additional backup card, you can continue accessing and spending your funds with no delay.
If you don’t have a backup card, don’t worry; a replacement card can be organised for you. Alternatively, we can arrange for emergency cash in the local currency (up to the value remaining on the card and subject to availability), anywhere in the world, normally within 20 minutes (in some remote locations this could take up to 24 hours). Call Card Services 24 hours a day, seven days a week. You can find contact numbers here.
Is the card contactless?
Travelex Money Card is Mastercard contactless enabled. Mastercard contactless is the faster way to pay for purchases of under NZD 100. No signature or PIN is required. Just tap your card against the reader and go. For more information, please click here.
Please note, transaction limits are subject to change and different transaction limits will apply in different countries.
What are the platinum benefits?
To find out all about the Platinum Benefits of the Travelex Money Card, click here.
What do I do if I am already an MCP customer?
On 3rd April 2017, Travelex changed the prepaid card offerings made available to customers.
Previously online we had the Multi-currency Cash Passport Card you could buy. We have now upgraded to the new Travelex Money Card: a Platinum card with added features and benefits. You can choose to buy and load into the full 9 currencies available, including NZ dollars.
Your Multi-currency/Single currency is still valid for use until the date of expiry. You can still reload it here and use it until it expires. The Travelex Multi-currency Cash Passport Product Disclosure Statement is available here.
If you choose to buy a Travelex Money Card and already have an existing Cash Passport card, you will need to transfer the balance on your Cash Passport card to your new Travelex Money Card within 30 days of the purchase of the Travelex Money Card.
However, if you do not want to purchase the Travelex Money Card, you can still use your existing Cash Passport card. Please note, we are no longer selling Cash Passport.
Have a Travelex Cash Passport already?
More travel currency cards
If you’re one of our existing Cash Passport customers, not to worry. You can still use your existing Cash Passport card until the expiration date on the front of the card. However, the good news is that you can order and use your Travelex Money Card now, even whilst your current card is still valid. You can also transfer the balance from your existing Cash Passport to your new Travelex Money Card, in the same currencies and at no extra cost by contacting Card Services. The Product Disclosure Statement for Travelex Multi-currency Cash Passport is available here. For more information on this, please read our FAQs.
IMPORTANT INFORMATION TO CONSIDER BEFORE CARRYING OUT YOUR TRANSACTION
1. The currencies available in respect of Travelex Money Card may vary from time to time and not all currencies may be available at all times. Before you make a decision to acquire the card, please check the available currencies online or by asking in store.
2. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.
3. Wifi is provided by Boingo hotspots
* Lock in your exchange rates mean the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction. We will tell you the applicable exchange rate before you confirm your reload transaction on travelex.co.nz. If you wish to make a purse to purse transfer to move funds already on your card to another currency, please log in to my account. If you make a purse to purse transfer, you will receive a different exchange rate to the rate you receive when you load funds directly on to your card. You will be notified of the applicable exchange rate before your confirm your purse to purse transfer and this rate may be less favourable than the rate you receive if you reload your card online at travelex.co.nz. Different exchange rates will apply to reload transactions conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information, please read the Terms and Conditions.
Travelex Money Card is an unsecured debt security issued by EML Payment Solutions Limited (“Issuer”). Travelex Money Card is not guaranteed by the Issuer or any of its related companies or any other entity.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.