A Travel Money Card to help you create amazing memories in Australia

Help & FAQs

Terms and conditions for the Travelex Money Card can be found here.

To contact us about Travelex Money Card, click here for details.

Common questions

• What are the fees and limits?

  Please click here for our fees and limits, to help you manage your budget throughout your trip. The fees and limits can change - you can find out more in the terms and conditions.

  Fees and Limits Tables

  Limits

  There are limits that apply to the use of your Travelex Money Card. These limits are set out below but may be altered by TCSL from time to time pursuant to the Terms and Conditions.

  Type of transaction	Limit
  Maximum number of Cards you may hold in your name at any one time (not including the linked Additional Card provided to you at the time of purchase).	One
  Maximum amount per load/reload	NZD$25,000 or currency equivalent
  Maximum Bill Payment Reload amount per day	NZD$25,000
  Maximum you can withdraw from ATMs in any 24-hour period (some ATM operators may set their own withdrawal limits which may be lower than this limit)	NZD$3,000 or currency equivalent
  Maximum value of point of sale (POS) transactions performed in any 24-hour period	NZD $15,000 or currency equivalent
  Maximum balance allowed at any one time across all currencies	NZD$75,000
  Maximum amount you can load across all currencies during a 12-month period	NZD$75,000
  Minimum amount per load/reload	NZD$250 or currency equivalent
  Maximum cash you can withdraw over the counter at a financial institution in any 24-hour period (some financial institutions may set their own withdrawal limits which may be lower than this limit).	NZD$400 or equivalent

  Fees and charges

  In addition to the currency exchange rates, the following fees and charges apply to the Travelex Money Card. The fees and charges may be altered by TCSL at its discretion by providing you with at least 20 days prior notice.

  Type of transaction	Fee or charge
  Initial Card Fee and Distribution Outlet reload fee Charged at the time of purchase/Distribution Outlet reload. This fee is set and charged by the Distribution Outlet from which you purchased the Travelex Money Card.	Load/reload in NZD: the greater of 1.0% of the initial load/reload amount or NZD$10.00. Load/reload in other currencies: zero.For example, for a Distribution Outlet charging a 1.0% initial load fee, if you purchase a Travelex Money Card and load NZD$800, you would be charged (NZD$800 x 1.0%=NZD$8), unless a minimum fee of NZD$10 applies.
  Replacement Card fee	FREE
  Bill Payment Reload fee This fee is set and charged by MasterCard Prepaid Management Services	1.00%
  Additional Card	NZD$5.00
  International ATM withdrawal fee (outside New Zealand)	FREE*
  Domestic ATM withdrawal & POS transaction fee	2.95%
  Cash over the counter fee (where cash is obtained over the counter)	FREE
  Monthly inactivity fee Charged at the start of each month if you have not made any transactions in the previous 12 months Unless your Travelex Money Card is used again, or reloaded, this fee applies each month until the Travelex Money Card is closed or the remaining balance is less than the inactivity fee	NZD$4.00 PER MONTH
  24/7 Travelex Money Card Global Emergency Assistance	FREE
  Travelex Money Card closure fee (Cash Out fee) Charged when you close or Cash Out your Travelex Money Card. This fee is set and charged by MasterCard Prepaid Management Services	NZD$10.00
  Currency to currency foreign exchange rate This is applied when you move your funds from one currency to another currency, or when you request a Cash Out to close your Travelex Money Card and you have funds in a foreign currency	At the then applicable retail foreign exchange rate determined by us. This rate reflects MasterCard Prepaid Management Service’s cost price plus a margin determined by MasterCard Prepaid Management Services. We will notify you of the rate that will apply at the time you allocate your funds from one currency to another and this rate (inclusive of the margin) may be less favourable than the foreign exchange rate for Online reloads where you allocate funds in a foreign currency.
  Currency conversion fee Applied when a purchase or ATM withdrawal is conducted in a currency either not loaded or sufficient to complete the transaction and the cost is allocated against the currency/ies used to fund the transaction	MasterCard® rate plus 4.00% of the transaction value. The MasterCard rate is the exchange rate determined by MasterCard to be their wholesale rate or the government mandated rate in effect in the day the transaction is processed by MasterCard.
  Bill Payment Reloads where your default currency is not NZD	At the then applicable retail foreign exchange rate determined by us at the time we load the funds onto the relevant currency.
  Online reloads where you allocate funds in a foreign currency (i.e. a currency that is not NZ dollars)	At the then applicable retail foreign exchange rate determined by us. This rate reflects MasterCard Prepaid Management Services’ cost price plus a margin determined by MasterCard Prepaid Management Services. For online reloads we will notify you of the rate that will apply at the time you book your transaction (further terms and conditions apply and will be provided to you at that time).

  *Some ATM operators may charge an additional withdrawal fee

  Important information about Fees & Limits for loads/reloads made online

  
  

  If you load or reload your Card online at www.travelex.co.nz the fees and limits may differ from (but shall not be greater than) those contained in the Fees and Limits Table of this Product Disclosure Statement. You will be notified of any additional fees or limits which may apply when you load or reload your Card online. You may also be charged a card surcharge if you pay with a credit or debit card. Please refer to the relevant online terms and conditions available at www.travelex.co.nz for details of the applicable fees and limits.

  
  

  We will tell you the applicable exchange rate before you confirm your reload transaction on travelex.co.nz. If you wish to make a purse to purse transfer to move funds already on your card to another currency, please log in to my account. If you make a purse to purse transfer, you will receive a different exchange rate to the rate you receive when you load funds directly on to your card. You will be notified of the applicable exchange rate before your confirm your purse to purse transfer and this rate may be less favourable than the rate you receive if you reload your card online at travelex.co.nz. Different exchange rates will apply to reload transactions conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information, please read the Terms and Conditions.

• What do I do if my card is lost, stolen or damaged?

  If your card is damaged, lost, stolen or misused, please contact Card Services immediately.

  If you requested an additional backup card, you can continue accessing and spending your funds with no delay.

  If you don’t have a backup card, don’t worry; a replacement card can be organised for you. Alternatively, we can arrange for emergency cash in the local currency (up to the value remaining on the card and subject to availability), anywhere in the world, normally within 20 minutes (in some remote locations this could take up to 24 hours). Call Card Services 24 hours a day, seven days a week. You can find contact numbers here.

• Is the card contactless?

  Travelex Money Card is Mastercard contactless enabled. Mastercard contactless is the faster way to pay for purchases of under NZD 100. No signature or PIN is required. Just tap your card against the reader and go. For more information, please click here.

  Please note, transaction limits are subject to change and different transaction limits will apply in different countries.

• What are the platinum benefits?

  To find out all about the Platinum Benefits of the Travelex Money Card, click here.

• What do I do if I am already an MCP customer?

  On 3rd April 2017, Travelex changed the prepaid card offerings made available to customers.

  Previously online we had the Multi-currency Cash Passport Card you could buy. We have now upgraded to the new Travelex Money Card: a Platinum card with added features and benefits. You can choose to buy and load into the full 9 currencies available, including NZ dollars.

  Your Multi-currency/Single currency is still valid for use until the date of expiry. You can still reload it here and use it until it expires. A replacement Travelex Multi-currency Cash Passport Product Disclosure Statement has been lodged on the Disclose Register on 27 July 2018 and is available here.

  If you choose to buy a Travelex Money Card and already have an existing Cash Passport card, you will need to transfer the balance on your Cash Passport card to your new Travelex Money Card within 30 days of the purchase of the Travelex Money Card.

  However, if you do not want to purchase the Travelex Money Card, you can still use your existing Cash Passport card. Please note, we are no longer selling Cash Passport.